Returns

We’re here to make your shopping experience as enjoyable as possible. If you’re looking to return an order or item, we can help!

 

Return in Store

 

Show your receipt and the credit card used for your purchase (if applicable) to our friendly team in store and they will help process your return.
 

154 Waverly Rd, Malvern East, VIC, 3145

View Trading Hours

 

Return by Post

 

Send your item with the completed returns form to our distribution centre.
Note: We only accept postal returns at this address.

8 Wren Rd, Moorabbin, VIC, 3189
Returns Form

Our Policy

  • We accept change of mind returns within 15 business days of receiving your order.
  • We do not accept returns on sale or discounted items.
  • All items must be returned with no damage to the item or packaging.
  • All items must be returned unworn, unwashed, unused and in original condition with all tags intact.
  • We recommend that you use registered post or a trackable courier when returning an item via post as we cannot accept responsibility for items lost in transit to us.
  • Upon receipt of the merchandise, we will refund you for the purchase price of the items, less any shipping costs incurred and/or discounts applied when the goods were purchased.
  • Any refunds will be credited against the original payment method.

When will I receive my refund?

Our customer service team process returns daily as they arrive. However, due to transit delays and bank processing times, the speed of your refund may be affected. You should receive your refund within four weeks of giving your package to the return shipper (many customers will receive their refund faster). Once we have processed your refund, you will be notified via email.

Damaged or Faulty Items

To ensure an excellent customer experience, we are committed to refunding faulty or damaged products. Please email info@whiteandco.com.au with photographic evidence and we will be in-touch within 1-2 business days to resolve this issue.

Please note: We are unable to refund items once they have been washed or worn. General wear and natural fading may occur over time and are not the responsibility of White & Co.

Online Exchanges

Need to swap an item or size? To ensure you don’t miss out, we recommend creating a new purchase for the item you want and returning the other. We do not offer traditional exchanges online, however, we can offer a store credit.

In-Store Exchanges

Exchanges may be available in store depending on stock availability. To avoid disappointment, please call the store prior to visiting to ensure your style and size are available.

Store Credit

If you’d like, a store credit can be arranged for your return. To arrange a store credit, please contact our customer service team at the details below.

Please note, we do not accept returns on sale items and cannot offer a refund or store credit for these products.

Contact Us

Still need help? We’re here for you. Use the chat bubble to talk with our friendly staff, email us at info@whiteandco.com.au or drop us a line here.